Group B/C: Difficult Conversations

Homerton Education Centre

Homerton Hospital, Clifden Road, London, E9 6SR

16 July 2019

09:15 – 16:30

Group B/C

Diversity

Limited Spaces

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Course details:

Aim of the course

  • To enable professionals to acquire the skills to manage difficult conversation with families and with colleagues

Outcomes

By the end of the training participants will be able to:

  • Recognise when it may be necessary to have a difficult conversation.
  • Empower professionals, building confidence and sharing tools to manage such situations.
  • Plan, respond and measure outcome.
  • Maintain positive relationships when dealing with sensitive issues
  • Consider the use of language (words) when discussing safeguarding issues.
  • Use role modelling to assess what effective and ineffective communication looks like.
  • Reflect the CHSCB priorities.

I will now be more confident when having discussions with other professionals, and more aware of the impact on families!

Paediatric Liaison Nurse, Homerton Hospital

Facilitator: Mary Lee, Marcia Smikle, Pia Lee-Wilson

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