Allegations against Staff or Volunteers

Reporting an Allegation or Need a Consultation?

City of London

Please ring the City of London Children & Families Team (0207 332 3621) and ask for the City LADO.

London Borough of Hackney

Contact the LADO on 0208 356 4569 / LADO@hackney.gov.uk.

If unavailable, call the Safeguarding Duty Service (020 8356 8082) to leave a message.

Despite all efforts to recruit safely there will be occasions when allegations are made against staff or volunteers working with children.  Organisations should have clear procedures in place that explain what should happen when such allegations are raised.

These should include the requirement to appoint a designated safeguarding lead (DSL) to whom these allegations are reported. It is ordinarily the responsibility of the DSL to report allegations to, and otherwise liaise with, the designated officer in the local authority (referred to as the LADO).  The LADO has the responsibility to manage and have oversight of allegations against people who work with children.

The LADO should always be contacted when there is an allegation that any person who works with children has:


Behaved in a way that has harmed a child, or may have harmed a child;

Possibly committed a criminal offence against or related to a child;

Behaved towards a child or children in a way that indicates they may pose a risk of harm to children.

The LADO should also be contacted in other circumstances as set out in the London Child Protection Procedures.  Further guidance can be found in Working Together 2018.  Guidance specific to schools, colleges and further education settings is available to download here.

If you have a concern that a person may have behaved inappropriately or you have received information that may constitute an allegation

You Should:

  • report it to the Designated Senior Manager within your organisation as soon as possible, however trivial it may seem;
  • make a signed and dated written record of your concerns, observations or the information you have received to pass on to the Designated Senior Manager;
  • maintain confidentiality and guard against publicity while an allegation is being considered or investigated and follow local information sharing protocols

You Should Not:

  • attempt to deal with the situation yourself;
  • make assumptions, offer alternative explanations or diminish the seriousness of the behaviour or alleged incidents;
  • keep the information to yourself or promise confidentiality;
  • take any action that might undermine any future investigation or disciplinary procedure, such as interviewing the alleged victim or potential witnesses, or informing the alleged perpetrator or parents or carers.

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Making Safeguarding Referrals to the Disclosure and Barring Service (DBS)

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London CP procedures