Allegations against Staff or Volunteers

Reporting an Allegation or Need a Consultation?

City of London

Please ring the City of London Children & Families Team (0207 332 3621) and ask for the City LADO.

London Borough of Hackney

Contact the LADO on 0208 356 4569 /

If unavailable, call the Safeguarding Duty Service (020 8356 8082) to leave a message.

Despite all efforts to recruit safely there will be occasions when allegations are made of abuse by staff or volunteers against children. All organisations which have employees or volunteers working with children should therefore have clear and accessible policies and procedures, consistent with these London Child Protection Procedures, which explain what should happen when allegations about the behaviour of a member of staff or volunteer are raised. These should include the requirement to appoint a designated safeguarding lead to whom these allegations are reported. It is the responsibility of this designated safeguarding lead to report allegations to, and otherwise liaise with, the local authority designated officer (LADO) who has the responsibility to manage and have oversight of allegations against people who work with children Working Together to Safeguard Children. (London CP Procedures 7.1.1).

The Pan-London procedures should be applied when there is an allegation that any person who works with children, in connection with their employment or voluntary activity, has:

Behaved in a way that has harmed a child, or may have harmed a child;

Possibly committed a criminal offence against or related to a child;

Behaved towards a child or children in a way that indicates they may pose a risk of harm to children.

If you have a concern that a person may have behaved inappropriately or you have received information that may constitute an allegation

You Should:

  • report it to the Designated Senior Manager within your organisation as soon as possible, however trivial it may seem;
  • make a signed and dated written record of your concerns, observations or the information you have received to pass on to the Designated Senior Manager;
  • maintain confidentiality and guard against publicity while an allegation is being considered or investigated and follow local information sharing protocols

You Should Not:

  • attempt to deal with the situation yourself;
  • make assumptions, offer alternative explanations or diminish the seriousness of the behaviour or alleged incidents;
  • keep the information to yourself or promise confidentiality;
  • take any action that might undermine any future investigation or disciplinary procedure, such as interviewing the alleged victim or potential witnesses, or informing the alleged perpetrator or parents or carers.

Further guidance can be found in Working Together to Safeguard Children 2018 and in the London Child Protection Procedures.  Guidance specific to schools and FE settings is available to download from here.



Making Safeguarding Referrals to the Disclosure and Barring Service (DBS)


Pan-London LADO procedures